Responsible Gaming

Our Commitment to Safe Gaming

Gambling Should Be Entertainment

Online pokies and casino games should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. The house always has a mathematical advantage, and there is no guaranteed way to win. Please gamble only with money you can afford to lose.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to play on Shimmy with Massarah. We take age restrictions seriously and employ strict verification processes to ensure compliance with New Zealand gaming laws. If you are under the legal age, please do not attempt to access gaming services.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

  • Chasing losses by gambling more to win back money you've lost
  • Gambling with money intended for bills, rent, or other essential expenses
  • Hiding your gambling activity or lying to family and friends about how much you gamble
  • Spending more time and money on gambling than you planned
  • Feeling anxious, irritable, or depressed when not gambling
  • Neglecting work, family, or personal relationships due to gambling
  • Borrowing money to gamble or pay off gambling debts
  • Unsuccessful attempts to stop or reduce gambling
  • Using gambling to escape problems or emotional distress
  • Experiencing financial difficulties as a result of gambling

If you recognize any of these signs, please seek help immediately.

Self-Help Tools & Responsible Gaming Features

We provide several tools to help you maintain control of your gaming:

  • Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
  • Loss Limits: Establish a limit on how much you're willing to lose in a given timeframe
  • Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
  • Session Time Limits: Set automatic session end times to help manage your playing duration
  • Self-Exclusion: Exclude yourself from your account for a period you choose (ranging from 24 hours to several years)
  • Account Closure: Permanently close your account if you wish to stop gambling entirely

To activate any of these tools, contact our customer support team or adjust settings in your account dashboard.

Support Organizations & Resources

If you're struggling with problem gambling, professional help is available. The following organizations offer free, confidential support:

New Zealand

  • Problem Gambling Foundation NZ — Helpline: 0800 664 262 | Website: www.problemgambling.nz
  • Gambling Helpline NZ — 0800 654 655 (free call, confidential)

International Resources

If You Need Help, Reach Out Today

Problem gambling is a serious issue, but recovery is possible with the right support. If you believe you or someone you know has a gambling problem, please contact one of the organizations listed above or speak to a healthcare professional. There is no shame in asking for help — support services are confidential, free, and ready to assist you.

Remember: Gambling should be fun and entertaining. If it's causing you stress or financial harm, it's time to take action.